Effective Date: 01/01/2025
At Surat’s Fabric, we are committed to providing our customers with a safe, secure, and satisfying shopping experience. Our Consumer Protection Policy outlines how we ensure your rights are protected while shopping on our website suratsfabric.com.
By purchasing from our website, you agree to abide by this policy. Please take a moment to read this policy to understand how we protect you as a consumer.
1. Product Information and Quality Assurance
We strive to provide accurate and detailed product descriptions, images, and specifications for all the products listed on our website. All products sold on Surat’s Fabric are sourced from reputable suppliers, and we ensure they meet the highest quality standards.
- Product Descriptions: All product descriptions, including images, sizes, and specifications, are intended to provide you with accurate information. However, due to various factors like monitor resolution and lighting conditions, colors, textures, and designs may vary slightly from the images shown.
- Quality Assurance: We make every effort to ensure that the products sold on our website meet our quality standards. If you receive a defective or damaged product, please refer to our Return & Refund Policy for assistance.
2. Consumer Rights
As a consumer, you have the right to:
- Right to Information: We ensure that all product details, pricing, and availability information are clear and transparent on our website.
- Right to Return: If the product you receive is defective, damaged, or not as described, you are entitled to a return or exchange as per our Return & Refund Policy. You may request a full refund or an exchange within the eligible time frame, subject to our return conditions.
- Right to Privacy: Your personal information, including payment details, is protected by our Privacy Policy. We use encryption and secure payment gateways to ensure your data is safe and private.
3. Secure Online Transactions
We value your security. All payments made on Surat’s Fabric are processed through secure and trusted payment gateways. We employ advanced encryption technologies to ensure that your personal and financial information remains protected during the transaction process.
- Data Protection: We adhere to industry standards to protect your information. Our website is secure, and we do not store sensitive payment details on our servers.
- Payment Options: We offer multiple payment methods, including credit/debit cards, UPI, net banking, and wallets, ensuring a secure and seamless shopping experience.
4. Fair Pricing Policy
We are committed to providing products at fair and competitive prices. Prices for products listed on suratsfabric.com are clearly mentioned, and we ensure transparency in any additional costs such as taxes or shipping charges.
- No Hidden Charges: We do not apply any hidden charges at checkout. The final price, including applicable taxes and shipping fees, will be clearly displayed before you complete the purchase.
- Discounts and Promotions: Any discounts or promotions will be applied as specified on the website. We ensure that all offers are transparent and easy to understand.
5. Customer Support and Assistance
If you have any concerns or queries regarding your purchase, we offer dedicated customer support to assist you. Whether you need help with an order, a return request, or have any questions about our products, our team is here to support you.
- Contact Us: You can reach us via email at Help@suratsfabric.com or contact us by phone at +91 9909516223.
- Order Assistance: Our customer service team is available to assist with tracking your orders, processing returns, or resolving any issues related to your shopping experience.
6. Complaint Resolution and Dispute Resolution
In the unlikely event that you are dissatisfied with your purchase or experience any issues, we are committed to resolving any complaints swiftly and fairly.
- Complaint Handling: If you have a complaint, please contact us immediately via our customer support channels. We aim to resolve all complaints in a timely and efficient manner.
- Dispute Resolution: In case of a dispute, we will attempt to resolve it amicably through dialogue. If necessary, disputes will be handled in accordance with Indian laws and subject to the jurisdiction of the courts in Surat, Gujarat.
7. Right to Cancel and Modify Orders
We understand that circumstances may change after you place an order. You have the right to cancel or modify your order before it is shipped. If you wish to cancel or make changes to your order, please contact our customer support team as soon as possible at Help@suratsfabric.com or call +91 9909516223.
- Order Cancellation: You may cancel your order at any time before it is shipped. Once the order has been dispatched, cancellation is not possible, but you may initiate a return as per our return policy.
8. Compliance with Consumer Protection Laws
We adhere to all applicable consumer protection laws and regulations in India. Our goal is to provide a fair, transparent, and secure shopping experience, ensuring that your consumer rights are respected at all times.
9. Updates to the Consumer Protection Policy
We reserve the right to update or modify this Consumer Protection Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed of any updates.
10. Contact Us
If you have any questions or concerns regarding this Consumer Protection Policy or if you need assistance with any aspect of your shopping experience, please do not hesitate to contact us:
- Email: Help@suratsfabric.com
- Phone: +91 9909516223
- Address: 8079-A, Avadh Textile Market, Sahara Darwaja Road, Surat, Gujarat 395010
Important Notes:
- This Consumer Protection Policy outlines your rights and our commitments to you as a consumer of Surat’s Fabric.
- We are committed to providing you with a secure, transparent, and customer-friendly shopping experience.
- Any updates or changes to this policy will be posted on our website.