Effective Date: 01/01/2025
At Surat’s Fabric, we value our customers and aim to provide them with the best possible shopping experience. Our Promotions and Discounts Policy outlines the terms and conditions for the various promotions, discounts, and offers available on our website. Please read this policy carefully to ensure a clear understanding of how discounts are applied and the eligibility criteria.
1. Types of Promotions and Discounts
We offer various types of promotions and discounts throughout the year, including but not limited to:
- Seasonal Sales: Special discounts offered during specific seasons, holidays, or festivals.
- Coupon Codes: Discount codes that can be applied at checkout to reduce the total order value.
- Bundle Offers: Discounts for purchasing multiple products together as part of a bundle offer.
- Free Shipping: Occasionally, we offer free shipping on orders over a specified amount or for specific regions.
- Flash Sales: Limited-time discounts on select products, usually for a few hours or days.
- New Customer Discounts: Special discounts available to first-time customers on their initial purchase.
- Loyalty Discounts: Discounts or offers available for repeat customers as part of a loyalty or rewards program.
Each promotion may have its own eligibility criteria, discount percentage, and expiration date. Specific details about ongoing promotions will be available on our website or communicated to customers through email or social media.
2. How to Use Discount Codes
- Applying a Code: If you have a discount or promotional code, you can apply it at checkout. Enter the code in the designated field under the “Promo Code” section.
- One-Time Use: Some codes may be limited to one-time use per customer. Please check the terms of the specific promotion to understand how it can be used.
- Valid Period: Promotional codes are only valid within the specified time frame. Expired codes cannot be used to avail the discount.
- Exclusions: Some promotions or discount codes may have exclusions such as specific products, brands, or categories. Please read the terms of each promotion to see what is eligible for the discount.
3. Minimum Purchase Requirement
Certain promotions may require a minimum purchase amount for the discount to be applied. This will be clearly mentioned on the product page or during the checkout process.
For example:
- Free Shipping Offer: Free shipping on all orders .
- Discount Offers: Discounts applied only to orders above a certain value (e.g., 10% off orders above ₹2,000).
4. Combining Promotions and Discounts
- Stacking Discounts: In general, only one promotion or discount code can be used per order unless explicitly stated otherwise. Some promotions may allow you to combine multiple offers (for example, a coupon code with free shipping), but this will be clearly mentioned in the terms and conditions of the promotion.
- Exclusion of Certain Products: Certain products may be excluded from promotional offers (e.g., sale items, new arrivals, or premium fabrics). Please check the details of the promotion to confirm which products are eligible for the discount.
5. Limited-Time Offers
- Flash Sales: These promotions are typically for a very short time period and may be limited to specific quantities of products. Once the offer ends, the discounted price will no longer be available.
- First-Come-First-Serve: In some promotions, discounts may be offered only to the first set number of customers (e.g., the first 100 orders). Once the limit is reached, the promotion will no longer be available.
6. Non-Transferable and Non-Refundable
- Non-Transferable: Promotions and discount codes are typically non-transferable. They cannot be exchanged for cash or transferred to another account or customer.
- Refunds: If you apply a promotion or discount and later return items from the order, the refund will be issued based on the original price of the product, excluding any promotional discounts that were applied. In some cases, if the return causes the total order to fall below the minimum purchase threshold for a promotion, the discount will be reversed.
7. Exclusions
Certain promotions may be subject to specific exclusions, including but not limited to:
- Sale Items: Some discounts do not apply to products that are already on sale or clearance.
- Gift Cards: Discounts typically do not apply to the purchase of gift cards.
- Special Collections: Premium or exclusive collections may be excluded from specific promotional offers.
Please refer to the details provided with each promotion to confirm what is included and excluded.
8. Errors and Omissions
In case of technical errors, such as incorrect pricing or incorrect application of discounts, Surat’s Fabric reserves the right to cancel or adjust the discount or promotion applied to an order. We will notify you promptly if such an error is identified.
9. Customer Service for Promotions
If you experience any issues with a promotion, discount code, or offer, please contact our customer service team for assistance:
- Email: Help@suratsfabric.com
- Phone: +91 9909516223
- Live Chat: Available on our website during business hours.
Our customer service team is here to assist you and ensure that you have the best possible experience when using promotions or discounts.
10. Changes to Promotions and Discounts
We reserve the right to modify or cancel any ongoing promotion or discount at any time, without prior notice. Please check our website regularly for updates on new promotions, offers, and discounts.
Important Notes:
- Promotions and Discounts Policy is subject to change. We recommend checking this page regularly for updates.
- The Surat’s Fabric team reserves the right to modify, suspend, or terminate promotions or discount offers at our discretion.