At Surat’s Fabric, we are committed to providing our customers with high-quality products. However, if you are not completely satisfied with your purchase, we offer a 7-day return policy on eligible items.
Please read our policy below for more details on how returns and refunds work:
1. Return Policy
We accept returns for products purchased on our website, provided the following conditions are met:
- Return Window: You have 7 days from the date of delivery to initiate a return request.
- Product Condition: The item must be unused, in its original condition, and with all packaging intact. It should not have been worn, washed, or altered in any way.
- Proof of Purchase: You must provide an order confirmation or receipt to initiate a return.
- Non-returnable Items: Some items, including but not limited to, custom or personalized products, may not be eligible for return. Please check the product description for return eligibility.
2. How to Initiate a Return
If you wish to return a product, please follow these steps:
- Contact Us: Email us at Help@suratsfabric.com or call us at +91 9909516223 within 7 days of receiving your order to request a return.
- Provide Details: Include your order number, the product you wish to return, and the reason for the return.
- Return Authorization: Once your return request is reviewed and approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
- Ship the Item: After receiving the RA number, securely pack the item and send it back to us using the provided return address. You will be responsible for the shipping cost unless the return is due to a defective or incorrect product.
3. Refund Policy
- Refund Eligibility: Once we receive the returned product and verify its condition, a refund will be processed. The item must meet the return conditions as outlined above to be eligible for a refund.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment method, it may take up to 7-10 business days for the refund to reflect in your account.
- Partial Refunds: If the returned item shows signs of use or damage (e.g., missing tags, worn items), we may offer a partial refund or reject the return altogether.
- Non-refundable Charges: Any shipping charges or handling fees paid at the time of purchase are non-refundable, except in the case of an error on our part or a defective product.
4. Exchanges
We do not currently offer exchanges. If you wish to exchange an item for a different size or color, you will need to return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately (within 7 days of receiving the product). We will either provide a full refund or send a replacement item, depending on your preference and stock availability. In these cases, we will cover the return shipping costs.
6. Shipping Fees for Returns
- Customer Responsibility: Unless the return is due to a mistake on our part (e.g., incorrect item or defective product), you will be responsible for the shipping fees associated with returning the product.
- Shipping Charges: We strongly recommend using a trackable shipping service or purchasing shipping insurance for returning items. We cannot guarantee that we will receive your returned item if shipping is not properly tracked.
7. How to Contact Us
If you have any questions or concerns about our Refund & Return Policy, or if you need assistance with a return or refund request, please contact us at:
- Email: Help@suratsfabric.com
- Phone: +91 9909516223
- Address: 8079-A, Avadh Textile Market, Sahara Darwaja Road, Surat, Gujarat 395010
Important Notes:
- Return Window: 7 days from the date of delivery.
- Refund Method: Original payment method, subject to return conditions.
- Non-returnable Items: Please check product descriptions for exclusions.
- Shipping Fees: You may be responsible for return shipping costs unless the item is defective or incorrect.
We strive to provide excellent customer service, and if you have any further questions or concerns, please don’t hesitate to reach out.