Effective Date: 01/01/2025
Thank you for shopping at Surat’s Fabric. The following Terms of Sale govern the sale of products through our website suratsfabric.com. By placing an order, you agree to comply with these terms. Please read them carefully before making any purchase.
1. Acceptance of Order
By placing an order through Surat’s Fabric, you are offering to purchase a product subject to these Terms of Sale. All orders are subject to acceptance and availability. Once your order is placed, you will receive an email confirmation acknowledging receipt of your order. This email is not an acceptance of your order. Acceptance of your order will occur when we dispatch the items you’ve purchased.
We reserve the right to reject or cancel any order at our sole discretion, even after order confirmation, due to factors such as product availability, pricing errors, or issues related to payment or shipping.
2. Product Availability
All items listed on our website are subject to availability. In the event that a product you order becomes unavailable, we will notify you and offer either a replacement item, a backorder option, or a full refund. While we make every effort to keep our inventory up to date, there may be occasional discrepancies.
3. Pricing and Payment
A. Pricing
All prices listed on our website are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without notice. We reserve the right to adjust prices based on market conditions, availability, or errors in pricing.
B. Taxes
Applicable taxes, including Goods and Services Tax (GST), will be added to your order during checkout based on the shipping address you provide. The total price will be clearly displayed before you confirm your purchase.
C. Payment Methods
We accept various payment methods, including but not limited to:
- Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
- UPI (Unified Payments Interface)
- Net Banking
- Cash on Delivery (COD) (if available for your region)
- Wallets (Google Pay, Paytm, etc.)
All payments are processed through secure payment gateways to ensure the safety of your financial information. We do not store any payment details on our website.
4. Shipping and Delivery
A. Shipping
We offer Free Shipping across India. Shipping times may vary based on your location and the availability of the products in your order. You will receive a shipping confirmation with tracking details once your order has been dispatched.
B. Delivery Time
Delivery times are estimated based on the shipping method selected at checkout and the destination address. Please note that external factors such as weather, holidays, or issues with third-party carriers may affect delivery times.
C. Delivery Charges
While we offer free shipping on all orders, additional charges may apply if the delivery location falls under special handling requirements, such as remote areas. Any extra charges will be communicated before you confirm your order.
5. Returns and Refunds
Please refer to our Return & Refund Policy for detailed information on how to return items and request a refund. If the product is defective or damaged, we will arrange for a return and refund as per our policy. Items that do not meet the return conditions (e.g., opened or used items, or items that fall under non-returnable categories) may not be eligible for a refund.
6. Order Cancellation
You may cancel your order at any time before it is shipped. Once your order has been processed and dispatched, it cannot be canceled. If you wish to cancel your order, please contact our customer support team immediately at Help@suratsfabric.com or call +91 9909516223.
7. Risk of Loss
The risk of loss for products purchased from Surat’s Fabric passes to you upon delivery of the product to the carrier. Once your order has been dispatched and is with the carrier, we are not responsible for any damage, loss, or delay that may occur during transportation.
8. Product Descriptions and Accuracy
We strive to provide accurate and detailed product descriptions, including images, size charts, and specifications. However, we do not guarantee that all descriptions are complete, accurate, or error-free. If a product you receive is not as described or is defective, please contact us immediately, and we will assist you with an exchange or refund.
9. Limitation of Liability
To the fullest extent permitted by law, Surat’s Fabric will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of our website, including damages for loss of profits, data, or business interruption. We are not liable for any delays, interruptions, or errors that occur outside our control, including but not limited to issues related to shipping, third-party service providers, or unforeseen events.
10. Intellectual Property
All content on suratsfabric.com, including text, images, logos, designs, and other materials, is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without our explicit written consent.
11. Governing Law
These Terms of Sale are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.
12. Changes to Terms
We reserve the right to update or modify these Terms of Sale at any time without prior notice. Any changes will be effective immediately upon posting the revised terms on our website. It is your responsibility to review these terms periodically to stay informed of any changes.
13. Contact Us
If you have any questions or concerns about these Terms of Sale or your order, please contact us:
- Email: Help@suratsfabric.com
- Phone: +91 9909516223mailto:Help@suratsfabric.com
- Address: 8079-A, Avadh Textile Market, Sahara Darwaja Road, Surat, Gujarat 395010
Important Notes:
- These Terms of Sale apply to all orders placed on suratsfabric.com.
- Surat’s Fabric reserves the right to amend, change, or update these terms as needed.
- For returns, cancellations, and refunds, please refer to our dedicated Return & Refund Policy.